The pensions industry is good at talking about process. That’s because we’re used to sequences of thought that run in straight lines. But any description or explanation, however good, starts from someone’s point of view – usually our own. So sometimes we can find it hard to imagine ourselves in different parts of the industry, or in the shoes of a member. To make that easier, we created a map of the DC (defined contributions) world. We decided on a map because they show you the world a different way. A map frees you from any one point of view and lets you choose your starting point, your end point and your route.