How Consumer Duty affects vulnerable customers

At any one time, around half of adults display a characteristic of vulnerability, according to the FCA. What does Consumer Duty mean for your communications with these customers? Do the regulations just require a few tweaks here and there, or are you looking at a wholesale overhaul of your approach?

Join us to discuss this essential topic with Keith Richards, founding director and CEO of the Consumer Duty Alliance and founding Chair of the Financial Vulnerability Taskforce.

As usual, there’ll be lots of time for questions and comments.

Wednesday Wisdom is a weekly learning hour at Quietroom. An invited expert, or one of our own team, introduces an interesting topic that connects to pensions, investment or insurance, and we chat about it. Once a month we open up the event to friends of Quietroom too – so do join us if you’re free. If you can’t make it, sign up anyway and we’ll send you a link to the video recording afterwards.