Russ is Quietroom's in-house expert in human-centred design. Since joining Quietroom in 2013, he's helped our clients figure out what their audiences really need and want, create the momentum for change, and deliver content that leaves people better informed and better off.
His recent work includes digital-transformation projects for 3 workplace pension schemes and 2 insurtech challenger brands. He was also the architect of this website (we hope you like it).
Away from digital, Russ wrote the consultation materials for the UK’s first CDC pension scheme and has designed communication strategies, customer journeys and training courses for clients in every sector Quietroom serves.