Using insight to raise pensions awareness for engineers

The Fugro Pension Scheme had multiple channels to communicate with its members. But members had little awareness about them. So we used a member survey to identify where the scheme could improve member awareness and engagement.

Guided by the results of the survey, we wrote, designed and delivered fresh newsletters, booklets, video and face-to-face presentations.

The scheme then ran a second survey a year later. It showed that the percentage of members who:

• said they’re confident about the retirement income they need rose from 24% to 38%
• use the website rose from 22% to 40%
• are aware of the newsletter rose from 25% to 48%

“Quietroom delivered a quality output. All I’ve had is positive feedback.”

John Nestor
Chair of Trustees

fugro.com