- Case studies
- Crafting member communications for the Royal Mail Pension Plan
Crafting member communications for posties
How Quietroom helped members of the Royal Mail Pension Plan make sense of their benefits.
Royal Mail Pension Plan members were not always making the most of the benefits they’d built up. In particular, some members were not taking advantage of benefits that were available to them when they reached 60.
After speaking to members about what they wanted, we created ‘priority communications’ to help them better understand their scheme. We created a suite of letters with infographics to show them how their benefits worked. And we created a series of animations for the plan’s website to help members understand what they could get at retirement and how their different benefits fitted together.
“Amiable, genuine and easy going. They listened, were methodical, and came back with multiple solutions.”
Royal Mail Pension Plan
royalmailpensionplan.co.uk
