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Members are reading AI-generated summaries of pension communications. What does this mean for the channels you use and the way you write?

We talked to 32 pensions people about their hopes and fears for the future. Here’s what we learned.

How can we get members to care about their pensions? The proven answer is: show them their money is invested responsibly. Here’s how to do it...

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Members are reading AI-generated summaries of pension communications. What does this mean for the channels you use and the way you write?